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Tom Ansell Art
Privacy Policy

This Policy was last reviewed and updated on:  15/7/23

Privacy Policy

Tom Ansell Art values and respects the privacy of the people we deal with. Tom Ansell Art is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

name;

mailing or street address;

email address;

phone number

This information assists us with business dealings with you. For example, when compiling a quote directed to you, invoicing you for a product, or for general communication with us.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?

We collect your personal information directly from you when you:

 interact with us over the phone;

interact with us in person;

interact with us online eg. Through a Facebook/Meta, Instagram, or other ad;

participate in surveys or questionnaires, or complete Instant Forms (through Meta or Instagram, or via our website);

subscribe to our mailing list;

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

 provide you with information or services that you request from us;

deliver to you a more personalised experience and service offering;

improve the quality of the services we offer;

 internal administrative purposes;

marketing and research purposes;

How do we protect your personal information?

Tom Ansell Art will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

having a robust physical security of our premises and databases / records;

taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;

 having technological measures in place (for example, anti-virus software, fire walls);

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to access and correct your personal information

Tom Ansell Art will endeavour to keep your personal information accurate, complete and up to date.  If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7 business days. We will deal with such a request by following an agreed upon procedure.

Inquiries and complaints

For complaints about how Tom Ansell Art handles, processes or manages your personal information, please contact Tom at [email protected]. Note: we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 7 Business days for Tom Ansell Art to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Tom Ansell Art’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email: [email protected]